Services
Patients Recall Services
About Patients Recall Services
The best approach for Medical AR recovery solutions is to hire Accounts Receivable billing specialist companies. Following unpaid claims can be extremely time-consuming. Healthcare providers often give up on AR collections, but it’s not beneficial in the long run. Your RCM medical billing process should be tweaked and fixed to prevent revenue leaks.
How do we plan to handle Recalls:
- Call patients persistently to schedule pending procedures or office visits
- Leave voicemail and handle return calls
- Send email, letters, and text message reminders for follow-up care
- Send a fax to the patient’s primary care physician if the patient has not responded to previous contact attempts
- Patient Screening: Update demographics, gather and check insurance information, current medications, recent medical procedures, preferred pharmacy location, update contact and emergency contact info
- Update medical records through the practice management software.
- Communicate with the medical practice via chat messaging platforms, practice management software task environment, email, or phone
- Calls are monitored for quality assurance.
- Only billed based on completed appointments or specialty procedures (there is no upfront cost)
- Data Scrubbing: Scrub recall calling lists to increase contact success rate
Dedicated client dashboards to track KPIs and recall completion success rate.
Your dedicated recall team works closely with your staff, collaborating during every step of the recall scheduling journey to ensure the utmost patient satisfaction
We will meet with your staff frequently to ensure the smoothest workflow for all involved. We aim to be a part of your team, and with that, we are always here and willing to talk and work through things as you see fit. We have a great system to adapt to your practice workflows or changes in protocols and train agents accordingly. We take a more hands-on approach, to ensure the best possible outcomes for your clinic or practice.
We provide a dedicated point of contact to handle all of your inquiries. We collaborate using a constant and open communication approach. Doctors Billing Hubs’ management team is always available for questions and feedback. Doctors Billing Hubs’ team reaches out in real-time with questions or patient concerns and moves forward to catch up on months of your pending recalls. Real-time communications allow us to build a team culture needed to be successful in increasing the recall completion rate.
We also work hard to engage your patients and facilitate the scheduling process to make it as convenient as possible. Doctors Billing Hubs’ agents treat patients with a personal touch that allows for better communication with patients and higher scheduling of procedures